Besides providing the freshest, most beautiful product we can, Connells Maple Lee Flowers & Gifts prides itself on delivering top-notch customer service before and after a sale.
We’re always happy to discuss a specific situation, but here are answers to some of the most common questions we receive from customers.
Q: I’ve heard of homemade flower foods, including mixing Sprite with aspirin or placing a penny in the bottom of a vase. Do these options work as well as your flower packets do in prolonging flower freshness?
A: No, our flower food is formulated with ingredients to help lower the pH levels, antimicrobials to help prevent stem rot, and sugar to provide energy for buds to open. Home remedies won’t achieve those ends.
Q: Is this item appropriate for this occasion?
A: We answer this question with questions of our own. For instance, will a recipient be home enough or attentive enough to care for a plant, or would fresh flowers be a better option requiring less of a commitment?
Funerals prompt many special requests, such as adding pictures or personal items to a funeral arrangement. We help families decide the best way to honor their loved one.
Q: What is wrong with my plant?
A: Most of the time there is an issue with either too much or not enough water. Other times the cause is with bugs or disease. We usually can figure it out with the help of a picture.
Q: Do you carry blue or black roses?
A: Unfortunately, neither grows naturally. Right now, we offer a blue rose that has been died and dried. We don’t recommend using floral spray to achieve those colors because the spray can shorten the vase life of the rose. We typically suggest complementing the rose with babies breath that has been sprayed blue or black or adding an accent ribbon in the desired color.
Q: What do the flowers (especially roses) mean?
A: A red rose symbolizes love; a yellow rose is for happiness/friendship; a pink rose is for admiration; a white rose represents peace, sympathy and hope. (You’ll find more on flower meanings here.)
Of course, if you have a concern not addressed here, please don’t hesitate to contact your local store. We’re always here to help you.